Knight Corporate Finance has advised the shareholders of Contact Systems Group Limited (“Make Contact”), the Contact Centre as a Service (“CCaaS”) provider on its strategic investment from Focus Group.
Contact Systems, based in Altrincham, was founded in 2016 and has a proven track record of driving sustainable results for its customers, using a future-ready CCaaS solution. Their agile approach to technology enables seamless customer communications so businesses can build brand loyalty and credibility.
Make Contact’s CX capabilities complement Focus Group’s end-to-end digital transformation expertise in the areas of unified communications, IT and cybersecurity, and reflects the company’s commitment to helping clients plan, build, migrate, and operate in the cloud.
“By joining forces with Focus Group, we combine our expertise in CX engineering, design, and development with Focus Group’s dedication to delivering cutting-edge solutions in the realms of voice, IT and cybersecurity” said Matt Jones, Director at Contact Systems. “It’s an exciting partnership and we know that the reputation, growth mindset and culture that Focus Group bring to the table is going to elevate our business to the next level.”
Rhys Bailey, Interim CEO at Focus Group added: “Contact System’s customer-first philosophy, depth of CX expertise and entrepreneurial spirit make them the perfect fit for Focus Group. We’re committed to investing in our cloud capabilities and excited about the possibilities this development brings to the wider group. It’s a logical step and brings us much closer to the forefront of omnichannel contact centre solutions.’
The transaction was led by Dom Lillie and Paul Billingham.
Dom Lillie, Director at Knight Corporate Finance, said: “We have known the team at Contact Systems for a number of years and we are delighted to secure a transaction that allows them to retain a pivotal role in ensuring the group’s future success as shareholders. It has been a pleasure working with Matt, Steve and Alex and we look forward to seeing the business continue to prosper alongside their new partner in Focus Group.”
Matt Jones added: “Working with Knight Corporate Finance was a game-changer for us. Their expertise, particularly from Dom and Paul, made the entire investment process with Focus Group incredibly smooth and efficient. They navigated us through the due diligence process at every stage, allowing us to focus on our business while they handled the complexities of the deal. We couldn’t have asked for better partners during this crucial moment in the next stage of our business growth.”